When a client visits your salon or spa, they instil their confidence in you. Whether it’s a skin or hair treatment, they almost believe that you will be able to do it to the best of your ability. While they demand a blissful and relaxing experience, as a service provider it is mandatory to meet those expectations.
Instead of just communicating with a client about their expectations, getting it written in paper is always a good idea. This will not just help you capture vital customer details but will also protect both your clients as well as your business.
The answer to establish meaningful communication between you and your client is intake forms or consent forms. It is like an insurance policy for your client. Our beauty salon software makes it easy to create consent forms.
Each time a client steps into your salon or spa, they should be presented with the intake form on your beauty parlour software. It may seem unnecessary and redundant to you, but is extremely crucial to your business.
Even if you have seen a particular client a dozen of times, it is mandatory to get them to fill the form. That’s because skin, hair and physical condition can change overnight. Lifestyle, dietary changes and medications are things that could have changed from your last appointment. That is why it is crucial to ensure that client intake forms are duly filled during each visit.
When an intake form has been filled, it is important to date it. Without a date, there is no way of knowing when the previous service was performed. However, if you are using MioSalon, hair salon software, you can automatically track past client history. You can also use this information to personalise marketing messages.
What to include in a client intake form?
- Collect basic information
When booking an initial visit for a client, it is vital to collect basic guest details such as name, phone number and email addresses. If you have a client joining your membership or loyalty programmes, perhaps you can collect some more details such as product and service preferences, birthdays and postal addresses. All of this helps you reach out to them in the future with personalised marketing messages, relevant deals and offers.
- Personalised services
Beyond basic contact information and demographics, it is vital to collect information that may impact the safety and quality of the services your salon or spa provides. It is important to be aware of their past colouring experiences, ask them if they’ve have any allergies or if certain areas are sensitive when they get a massage. You could also ask them if there have any other medical issues which you should be aware of.
By collecting information relevant to the treatment, your salon stylists and technicians can tailor their services to meet the needs of the clients to their best.
Another important point most salons miss out on in their intake form is preferences. It is extremely important to ask the client if there’s a particular service provider they prefer. If they do, you can make arrangements to accommodate the request of the guests. However, you must make it clear to them that it may be difficult to accommodate their requests during peak hours. If they’re used to the services offered by a particular stylist, ask them to book in advance or to check their schedule on the hair salon software beforehand to avoid any kind of confusion.
Consent is key
Intake forms and consent forms are not only important to meet a client’s expectations but also important form a legal perspective. Depending on the treatment you are providing, it is important for your clients to fully understand the process. Surface them with all the relevant information that may affect the outcome of the service. They should not hold your salon/spa accountable if a certain treatment does not go a certain way. Service agreements and consent forms will protect your business as well as your customers.
As a salon, you would want to send your clients marketing messages from time to time via text message or email. Only so that your clients do not accuse you of spamming them, it is always better to ask them in the consent form if they would like to receive future marketing communication from you. If they’ve said yes, you could continue sending messages. However, if they do not want to receive such messages, respect their privacy and remove them from your marketing communication database.
Our beauty salon software has an SMS opt-out feature which gives your clients an option to opt-out or unsubscribes from the promotional campaigns at any time.
Once a client has answered all the questions in the intake form, double check with them so that you’ve understood correctly what’s their requirement. Also, make sure your client understands all the price points. You don’t want them to be in for a surprise when they have to pay.
Besides double-checking with a client, conducting a patch test is a must. This applies for hair colouring services. Carry out a patch test to check if a client can undergo a particular treatment. If they develop any kind of rash or allergy, this means they are not safe to undergo the treatment.
Research suggests that when a stylist in your salon masters client consultations brilliantly, the rebooking rate, retail sales and turnover increase.
To create intake forms for your salon, spa or massage center, use MioSalon, beauty parlour software. From creating questionnaires to managing feedback, the software makes it possible. You could also select the question types on how you want your clients to answer.
The software also offers numerous customisation options such as multiple choices, dropdown, short or long answer, star ratings and checkboxes.
The forms can be managed and tweaked at any time. Before the commencement of any treatment, you could present the application to the client and ask them to fill it. By doing this, you can be sure that all information filled is true to the client’s knowledge and belief.
Save your salon or spa from getting into any trouble, create and manage client intake forms on MioSalon, today! Sign-up for a free 7-day trial https://www.miosalon.com/signup! The process is simple and no credit card is required.