Fool-proof Ways to Handle Negative Feedback in your Spa

It’s sad but true: No matter how hard you work, you cannot make every client happy and satisfied with the services you provide in your spa. Studies suggest that 1 in 25 unhappy clients complain directly to the spa owner if they are displeased with their service. Well, whether you hear it directly from the customer, they leave… Read More »

The Power of First Impressions to your First-time Salon Clients

There are a myriad of ingredients that go into creating a successful salon. Most important of them all is ‘first impression’. As they say ‘first impression is the last impression’.You have a new client in your salon because they’ve heard about you from their friends or stumbled upon an advertisement online. Now that you’ve been successful in bringing… Read More »

How to Measure an Individual Stylist’s Performance in your Salon?

Your employees and staff are the mainstay of your salon. No matter how good the ambience in your salon is, you cannot possibly create the reputation you want if your employee lacks spark. Their performance, services and work influences client retention, profits and the overall image of your salon. Therefore, when you are hiring hairdressers and stylists, you… Read More »